Terms and Conditions of Use
Pioneer Professional Accountants Inc.
Effective Date: January 1, 2026
1. Acceptance of Terms
Welcome to Pioneer Professional Accountants Inc. (“Pioneer,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, our secure client portal (the “Client Portal”), and our tax and accounting services (collectively, the “Services”).
By accessing our website, using our Client Portal, or engaging our Services, you agree to be bound by these Terms. If you do not agree, you must not access the Client Portal or use the Services. These Terms constitute a legally binding agreement between you and Pioneer.
2. Description of Services
Pioneer provides professional tax preparation, accounting, and consulting services. We use the Client Portal to facilitate secure exchange of documents and information between you and our professional staff.
Affiliated Services. You acknowledge and agree that our Services may be delivered in collaboration with our affiliated entities (collectively, “Affiliates”), including:
Tax Masters Professional Accountants Inc. (Outside of Canada)
Narang CPA Professional Corporation (Canada)
PPA Tax Partners LLP (Outside of Canada)
By using our Services, you agree to the involvement of these Affiliates in the preparation and processing of your file where appropriate.
3. User Accounts and Security
To access certain features (including uploading documents), you must register for a user account on our Client Portal.
Accuracy. You agree to provide true, accurate, current, and complete information during registration and throughout your engagement.
Security. You are responsible for maintaining the confidentiality of your username and password, and for all activity under your account. You agree to notify us promptly of any unauthorized use or suspected compromise.
Multi-Factor Authentication. We may require multi-factor authentication (e.g., SMS or email codes). You agree to maintain a valid email address and/or phone number for security purposes.
4. Client Responsibilities
Our ability to provide accurate professional services depends on the information you provide. You agree that:
Full Disclosure. You will provide all documentation and information reasonably necessary to prepare your filings completely and accurately.
Accuracy of Submissions. You are responsible for the accuracy and completeness of information and documents you upload or provide. Pioneer is not responsible for penalties, interest, or liabilities arising from incorrect, incomplete, or fraudulent information provided by you.
Timeliness. You agree to provide information in a timely manner. Pioneer is not responsible for missed deadlines or resulting penalties caused by delays in your providing documentation or instructions.
5. Fees and Payment
Fees for our Services are determined based on the complexity of your file and the scope of work.
Payment Terms. Unless otherwise agreed in an engagement letter or written communication (“Engagement Letter”), fees are due upon completion of the draft return (or other deliverable) and prior to filing/submission.
Refunds. Due to the professional nature of the work, fees are generally non-refundable once service has commenced, except as required by law or at our sole discretion.
6. Privacy and Data Protection
Your use of our Services is also governed by our Privacy Policy (available on our Client Portal and/or website).
Consent. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy, including processing by our Affiliates and service providers where applicable.
Cross-Border Processing. You acknowledge that some processing may occur outside Canada, including by Affiliates located outside of Canada, as described in our Privacy Policy.
U.S. Filers (IRS Section 7216). If you require U.S. tax preparation, you must sign any required IRS Section 7216 consent form(s) before we can disclose U.S. tax return information to any non-U.S. team members or entities.
7. Intellectual Property
All content on our website and Client Portal (including text, graphics, logos, and software) is the property of Pioneer or its licensors and is protected by Canadian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Client Portal solely for the purpose of receiving our Services. You may not copy, modify, distribute, reverse engineer, or otherwise exploit our content or systems except as permitted by law or with our prior written consent.
8. Disclaimer of Warranties
The Services and Client Portal are provided on an “as is” and “as available” basis. While we adhere to applicable professional standards, Pioneer does not guarantee that:
the Client Portal will be uninterrupted, timely, secure, or error-free; or
specific tax outcomes (including refund amounts or assessments) will be achieved, as outcomes depend on applicable laws and your specific facts and circumstances.
9. Limitation of Liability
To the fullest extent permitted by law, Pioneer and its Affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services or Client Portal.
Cap on Liability. To the fullest extent permitted by law, our total liability to you for any direct damages arising from the specific engagement giving rise to the claim shall be limited to the amount of fees actually paid by you to Pioneer for that engagement.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
10. Electronic Communications
By using our Services, you consent to receive communications from us electronically (including via email, portal notifications, or SMS). You agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
Marketing communications (if any) will be managed in accordance with our Privacy Policy and applicable law, and you may unsubscribe from marketing messages as described there.
11. Termination
We reserve the right to suspend or terminate your account and/or access to the Services, at our sole discretion, without notice, if:
you violate these Terms;
we suspect fraudulent or illegal activity; or
you fail to pay fees owed (non-payment).
Upon termination, your right to use the Client Portal will immediately cease. We will retain your data in accordance with our Privacy Policy and data retention practices (generally a rolling 8-year period), subject to legal holds and legal requirements.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts located in Windsor, Ontario for the resolution of any disputes.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted with a new Effective Date. Your continued use of the Services after any changes constitutes acceptance of the updated Terms. For material changes, we may also notify you by email or by a prominent notice on our Client Portal.
14. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
15. No Waiver
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
16. Entire Agreement
These Terms, together with any applicable Engagement Letter and our Privacy Policy, constitute the entire agreement between you and Pioneer regarding the Services, and supersede any prior or contemporaneous communications or understandings on the subject.
17. Contact Information
If you have questions regarding these Terms, please contact us:
Pioneer Professional Accountants Inc.
1243 Grand Marais Rd W
Windsor, ON N9E 1E1, Canada
Phone: 519-946-2921
Email: accounts@ppatax.com